There is a lot that goes in creating the curated pieces of apparel and accessories, We encourage you to check and read about your purchase before placing an order. Processing returns for the sustainable business become a whole lot difficult. Here's all that you need to know regarding getting them to you:
Shipping Charges are on actuals.
Merchandise will be dispatched and delivered between 0-5 days (as per your choice) after the order is confirmed. Please read the product descriptions for any exceptions in delivery times before placing your order.
If you have loved and purchased products from multiple designers, these will reach you together.
Our delivery teamswill attempt to deliver your purchase once, before it is considered a non-delivery and sent back to our HQ. In such cases, you will be given store credit or will have to bear the cost of re-shipment.
All deliveries require the named person’s signature, so please ensure you’re available at your selected delivery address.
Delays owing to pandemic, strikes, unknown circumstances delivery outage are unfortunately out of our control, however we will communicate the status to you at all times.
Should we fail to deliver products due to product or size unavailability, poor product quality, inventory, we will cancel your order and offer you a full refund.
We do not accept returns, however in case of incorrect size sent from our end, we will be able to process an exchange for one time per order number subject to availability in that size.
In case of any disputes/queries post purchase, you can write to us at hellosg@shufflingsuitcases.com for a resolution. We can assure you a call back for solution within next 48 working hours.
Exchange :
We offer exchange in sizes if an incorrect size is sent from our end. The customer must initiate the size exchange request via email at hellosg@shufflingsuitcases.com, within 3 days of receiving the goods.
The product shall have to be sent by the customer in case of an exchange.
The goods must be sent back in their original state, unused and with intact tags
Each piece goes through a quality check, packed and sealed carefully. The product is only eligible for a return in the case of damage in transit
We do not accept returns or exchange on custom made, or made to measure pieces.
Sale Items
Items sold under promotions, or at a discounted price cannot be exchanged or returned
